Privacy Policy

1. INTRODUCTION

At Genecia Global Delights Pvt. Ltd. (“Company”, “we”, “our”, or “us”), we respect your privacy and value the trust you place in us when sharing your personal information. We understand that you may be concerned about how your information is collected, used, protected, and shared.

This Privacy Policy applies when you visit or interact with our websites, mobile applications, social media pages, online platforms, offline activities, or any other services (collectively, the “Services”). It also applies when you contact us by phone, email, or through any other communication channel.

By accessing or using our Services, you agree to the terms described in this Privacy Policy.

2. PERSONAL DATA WE COLLECT

Depending on how you interact with us, we may collect the following types of information:

a. Information You Provide Directly
Name, age, gender
Email address, phone number, postal address
Account registration details
Feedback, inquiries, or communication records
Information submitted for offers, promotions, surveys, or purchases

b. Payment Information
Payment account details
Credit/debit card number, expiry date
Billing and shipping addresses
Purchase and transaction history

c. Preference & Profile Information
Your interests, preferences, feedback, and usage behaviour
Participation details in promotions, contests, or surveys

d. Automatically Collected Information
Collected through cookies, analytics tools, and similar technologies:
Device details
IP address
Browser type
Pages visited, time spent, interaction patterns

You may disable cookies in your browser settings, but doing so may affect your ability to use some features.

3. WHY WE COLLECT YOUR PERSONAL DATA

We collect and process your personal information for the following purposes:

a. For Legitimate Business Interests
To provide, maintain, and improve our Services
To enhance your user experience
To analyse usage patterns and improve functionality
To process orders and payments
To communicate with you regarding inquiries, support, or updates
To prevent fraud, ensure security, and support internal operations
To create aggregated reports and insights

b. Based on Your Consent
To send marketing or promotional communications
To personalise content and advertising
To analyse behavioural patterns for better product and service targeting
You may withdraw your consent at any time.

c. For Contractual Necessity
To fulfil orders, payments, and transactions
To administer contests, promotions, and loyalty programs
To respond to service or support requests

d. To Comply With Legal Obligations
Regulatory reporting
Responding to government or law-enforcement requests
Managing product quality, safety, or complaints

4. RETENTION OF PERSONAL DATA

We retain your personal data only for as long as necessary for the purposes for which it was collected, or as required by law.

After this period:
Data will be securely deleted or anonymised
In certain cases, legal obligations may require longer retention

5. HOW WE SHARE YOUR PERSONAL DATA

We may share your information with:

a. Affiliates / Group Companies
To support operations and provide consistent service across our brand.

b. Service Providers & Vendors
Only for legitimate business purposes such as:
Website and app operations
Payment processing
Customer support
Logistics and delivery
Marketing, promotions, analytics
Cloud hosting and data storage
All service providers are required to protect your data and use it only as instructed.

c. Business Partners
When offering joint services, promotions, or co-branded experiences. You will be informed beforehand, and consent will be obtained where required.

d. Legal Authorities
Where we believe disclosure is required:
By applicable laws
For fraud investigation
To protect the rights, safety, or security of the company or the public

e. In Corporate Transactions
In case of merger, acquisition, asset sale, reorganisation, bankruptcy, etc.

6. INTERNATIONAL DATA TRANSFERS

Your personal data may be processed in countries outside your residence. Where such transfers occur, we ensure that adequate safeguards are in place to protect your data in accordance with applicable laws.

7. HOW WE PROTECT YOUR PERSONAL DATA

We use administrative, physical, and technical safeguards to protect your personal information from:
Loss
Misuse
Unauthorised access
Alteration
Disclosure

We restrict access to authorised personnel only and require third-party service providers to maintain strong data security measures.

8. YOUR RIGHTS OVER YOUR PERSONAL DATA

Depending on applicable law, you may have the right to:
Access the personal data we hold about you
Request correction of inaccurate or incomplete data
Request deletion of your data
Request restriction of processing
Object to certain types of processing
Request data portability

You may also withdraw consent for marketing communications at any time by using the unsubscribe link in emails or adjusting your account settings.

For any requests, you may contact us as described in the Contact Us section.

9. CHILDREN’S PRIVACY

We do not knowingly collect personal data from children under 13 years of age.

Individuals under 18 years must have consent from a parent or guardian before providing data. If we discover information collected without proper consent, we will take steps to delete it unless retention is required by law.

Parents/guardians may request access, correction, or deletion of their child’s data via our contact channels.

10. SOCIAL MEDIA, LINKS & THIRD-PARTY SERVICES

Our Services may include links to third-party websites or social media platforms. These external websites follow their own privacy policies, and we are not responsible for their practices.

We encourage you to review the privacy policies of any third-party platform you interact with.

Some third-party services may use cookies or tracking technologies to analyse and personalise your experience.

11. UPDATES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. Updated versions will be posted on our website with the latest revision date. Material changes will be communicated when required.